B.C. 911 call overload results in wait times and ambulance delays: dispatcher

Lynn Mitges and Gordon Hoekstra|Vancouver | June 27

Calls to B.C.’s 911 emergency line had people waiting for up to three hours Saturday for an ambulance — once they ran the gauntlet of half-hour wait times to speak to a call-taker, according to a dispatcher.

“Today was the worst day we’ve had so far this year,” said one Vancouver dispatcher who described up to 27 calls on hold and not being able to get to them fast enough.

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